FAQ

Products

All the products are designed by me (Yakousei Aoi) and produced by different manufacturers and printers.
For all purchase there will also be handmade freebies.

The shop will have new products every 3/4 months.

Shipping

Shipping Info 

Orders will be sent within 1 week (or 2 maximum during holiday period). 

  • Worldwide shipping
  • Standard Shipping comes with no tracking number. I won't be able to help you track your order.

Shipping times vary by country.

  • Reunion Island: 3-7 business days (Tracking via La Poste will be sent to you after your order was shipped)
  • France: 5-10 business days ((Tracking via La Poste will be sent to you after your order was shipped)
  • Other countries: 1-2 Months (No Tracking) 

(Approximation, shipping speed can vary. Package can sometimes go through customs check, which can prolong shipping time.)

Custom fees and duties are the customer's responsibility.


Customers are responsible for providing the right address. Please contact within 24 hours of order for address change. 
Once your order is sent it will be impossible for me to redirect the order to another address. 

We are not responsible for lost or stolen packages. Same applies if you have written a wrong address.

If you chose Standard Shipping please note that I wont be able to help you with your order status, It will be up to the shipping carrier.

 

All items are final sale. (Returns, refunds and exchanges are not provided unless in extenuating circumstances.). For more please refer to refund and returns policy.

For any other questions, please feel free to contact me using the Contact page above or by email: yakouseiaoi@gmail.com

Refunds

Please note that we don't accept refunds as we are a really small business. All items are final sale. (Refunds and exchanges are not provided unless in extenuating circumstances.)


1. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For more information please refer to Refund Policy.

For any other shop inquiries, issue or questions, please feel free to contact me via contact page or by email : yakouseiaoi@gmail.com